Shipping & Returns
**** WE SHIP ON TUE & FRI.
- FREE Shipping over $25 during "Stay Home"
- Upon reopen Flat Rate $4 shipping on all orders.
- Please allow 6-8 business days for orders to arrive.
- We ship Tuesday & Friday. ONLY.
- Pick-ups are available on Tuesdays & Fridays from 1pm-5pm.
- We ship via USPS.
- International shipping is not currently available.
- Lost packages:
- We use USPS which includes tracking. If your package is lost, please email us at firstname.lastname@example.org and we will do everything we can to assist you.
- We cannot be held responsible for packages once your tracking shows the package has been delivered but you can file a claim with USPS directly.
- If your package indicates delivered, please check with your building or housemates before contacting us.
- If you would like to purchase additional insurance, please email us.
- In this new era of COVID-19, we now have to make JEWELRY and HAIR ACCESSORIES final sale, as they come in close contact with the face.
- Regular-priced merchandise can be returned within 30 days of receipt for Store Credit Only.
- Returns can be shipped back to our store address for an E-gift Card.
- We do not issue return shipping labels.
- Returns can also be dropped off in-person for an exchange or store credit during our Pick-up hours only. (Pick-up Hours: Tue & Fri 1pm-5pm)
- Merchandise must be unworn, undamaged, and unwashed.
- Merchandise must have all original tags attached.
- Any merchandise marked “Sale” or “Final” cannot be returned.
- SALE items online may be indicated either by a red bubble in the corner of the image, or by text in the product content. These items are not returnable.
- WHITE clothing returned with makeup or spray tan will not be accepted for return and will have to be sent back to you.
- Hair accessories, hats, and jewelry cannot be returned.
- Returns will be processed within 7 business days after we receive your return.
- Original shipping charges, where applicable, are not refundable.
Our Return address is:
1100 Lincoln Avenue #140
San Jose CA 95125
** Our Store Credits never expire and we receive new items often. If you have questions about sizing or styling, please feel free to contact us on IG or our contact form to ask any questions before ordering.
** We thank you in advance for understanding that we are not Amazon, but we will do everything we can to make sure our valued customers enjoy a pleasant experience :)