Returns

RETURNS 

  • Regular-priced merchandise can be returned within 30 days of receipt for Store Credit Only. 
  • Returns can be shipped back to the address below for an E-gift Card, or exchanged in-person at a pop-up shopping event. 
  • lf you would like a return label, please email us. The return labels from us are not free to you, but we do get a better rate  than the post-office. They range  from $3.06 to $8.24. You can just print the label, stick it on, and drop into any navy blue usps mailbox. We will subtract the cost of the label from your e-credit. 
  • Merchandise must be unworn, unstained, undamaged, and unwashed.
  • Please try on your new items when you’re without makeup, as we will have to send back makeup stained returns.  
  • Any merchandise marked “Sale” or “Final” cannot be returned.
  • SALE items online may be indicated either by a sale bubble in the corner of the image, by a marked price slash or by text in the product content. These items are not returnable. 
  • WHITE clothing returned with makeup or spray tan will not be accepted for return and will have to be sent back to you.
  • Returns will be processed within 7 business days after we receive your return.
  • Original shipping charges, where applicable,  are not refundable.
  • Our Return address is:

Ibiss Inc
1091 N Palm Canyon Dr.
Palm Springs, CA 92262

 

Our Store Credits can be used online. They never expire and we receive new items very often. If you have questions about sizing or styling, please feel free to contact us on IG or our contact form to ask any questions before ordering. 

** We thank you in advance for understanding that we are not Amazon, but we will do everything we can to make sure that you: our valued customer enjoy a pleasant experience :)

 

CANCELLATIONS

  • We are not able to cancel orders from our end. 
  • We realize however, that errors do occur and we might need to refund an order due to duplicate order or accidental order. Please email us in this case. 
  • Please note that in such cases, Shopify does retain 3.5- 4% of the transaction even if we issue the refund to you.  Your refund will reflect their fee and as such will be less by that percentage. AfterPay retains 6% plus 29 cents and your refund would also reflect their fee and thus will be less.